Clear terms for
shared real-time work.

Definitions

“Synton” means the real-time media service available through synton.cc and its provisioned regional endpoints, operated by the Synton team. “Workspace” means the customer’s configured service environment. “Room” means an authorized audio, video, or collaboration session. “Customer” means the organization responsible for a workspace and its participants.

Access Credentials & Tokens

Customers must protect workspace credentials, issue participant tickets from trusted application servers, and restrict room grants to the intended participants. A customer remains responsible for activity authorized by its credentials and must notify the Synton team promptly if a credential is exposed.

Access is provisioned after a capacity and security review. A separate service schedule may specify reserved capacity, recording destinations, availability objectives, and support arrangements. The service is not a public consumer registration service.

Authorized Media & Recording

Customers must have the rights and participant permissions needed to transmit or record media. Customers control room membership, application notices, and recording initiation. They must not use the service to infringe rights, disrupt other workspaces, or submit unlawful content.

Synton may restrict an affected workspace to contain a security incident, address misuse, or protect the integrity of active media services. The team will use the workspace contact for operational communication when feasible.

Scheduled Upgrades & Notice

The Synton team schedules changes to limit disruption to active sessions and communicates planned service-affecting work through the workspace contact and public system updates. Urgent security or stability changes may require shorter notice.

Customers should handle room disconnection events and obtain fresh tickets for reconnecting participants. Release metadata and client manifests identify available software revisions; customers remain responsible for testing application updates.

Disclaimers

Media quality depends on participant devices, local networks, selected regions, and application behavior. A public component-health display is an operational signal, not an individual-room guarantee. Contracted service objectives apply only as stated in the customer’s service schedule.

The service is not designed for emergency communications. Except for commitments expressly agreed in a service schedule, Synton provides the service as available and does not promise uninterrupted operation or fitness for every application. Nothing in these terms excludes rights or responsibilities that cannot be limited under applicable requirements.

Notices via Email

Send service notices, terms questions, termination requests, and other contractual inquiries to hello@synton.cc. Include the workspace reference and an authorized organizational contact. The Synton team sends operational notices to the email registered for the workspace.

For technical behavior, consult the API reference and integration guide. The privacy policy describes how service data is handled.